THE TYPE OF INFORMATION OUR WEBSITE COLLECTS ABOUT YOU
We collect information from you when you register on our website, place an order or subscribe to our newsletter.
Our website is members only, so when registering on our website, you may be asked to enter your: name, e-mail address, mailing address, phone number. To complete orders you will be required to provide credit card information.
HOW DESIGNED BY MANY USES INFORMATION ABOUT YOU
We use information about you to provide you with the very best online shopping experience. We do not sell your personal information to third parties for any reason.
We use the information we collect from you in several ways: To personalize your experience. Your information helps us to better respond to your individual needs.
- To improve our website. We’re continually improving our website based on the information and feedback we receive from you.
- To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
- To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred or given to any other company for any reason whatsoever without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To administer a contest, promotion, survey or other site feature.
- To send periodic emails. The email address you provide for order processing may be used to send you information and updates pertaining to your order or to occasionally send you company news, updates, related product or service information, etc.
OUR SECURITY PRACTICES
We enforce several security measures to maintain the safety of your personal information when you place an order, key in, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and is then encrypted into our Payment gateway providers database. It is only accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information, including credit cards, social security numbers, financials, etc. will not be stored on our servers.
WHAT ARE COOKIES AND HOW DOES OUR WEBSITE USE THEM?
DO WE DISCLOSE ANY INFORMATION TO EXTERNAL PARTIES?
We do not sell, trade, or otherwise transfer to external parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe this release is in full compliance with the law, enforces our site policies, or protects our rights or the rights, property or safety of others. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
LINKS TO THIRD PARTY SITES
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of linked websites. Nonetheless, we seek to protect the integrity of our website and welcome any feedback about these websites.
CHILDREN'S ONLINE PRIVACY PROTECTION ACT COMPLIANCE
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are 13 years of age or over.
ORDER PROCESSING TIME
Once you have placed your order, you will receive a confirmation email with your order information. We typically process and ship orders within 1-2 business days. However, our warehouse does not operate on weekend or US Holidays. Once your order has been shipped you will receive an email with all your tracking information. Please note, tracking information can take anywhere from 24 to 48 hours to update.
- Orders that are placed on weekends or Holidays will be considered a next business day order(Example: If your order is placed on Sunday, it will be considered a Monday order)
- Order Cut Off Time: Noon EST – Orders received after noon Eastern Standard Time will be considered a next business day order. (Example: If an order is placed on Tuesday at 2:00pm it will be considered a Wednesday order.)
DOMESTIC / US SHIPMENTS
We currently work with two shipping couriers to deliver your packages:
- First Class Mail: Usually takes 3 to 5 business days
- Priority Mail: Usually takes 2 to 3 business days
- Priority Mail Express: Usually delivered the next business day from when the shipment label is made
- UPS Ground: Usually takes 3 to 5 business days
- UPS Three-Day Select: Usually takes 3 business days
- UPS 2nd Day Air A.M.: Usually take 2 business days typically by 10:30am
- UPS Next Day Air: Next business day typically by 10:30am
We currently work with two shipping couriers to deliver your packages:USPS
- Priority Mail International: Usually takes 6 to 10 business days. Tracking information included. (Excluding varying Custom hold time)
- First Class Package International Service: Varies by destination, approximately 10 to 15 business days. Tracking varies by destination and may not be available once the item leaves the United States. A list of countries with delivery confirmation available can be found below. Australia, Belgium, Brazil, Canada, Croatia, Denmark, France, Germany, Great Britain, Israel, Netherlands, New Zealand, Spain, Switzerland
- UPS Worldwide Expedited: Usually takes 2 to 5 business days, delivered by end of day.
- UPS Worldwide Saver: Usually takes 1 to 3 business days, delivered by end of day.
- UPS worldwide Express Plus: Usually delivered in 1 to 3 business days, delivered by 8:30am or 9:00am.
- UPS Express: Usually delivered in 1 to 3 business days, delivered by 10:30am or 12:00 Noon.
IMPORT DUTIES, TAX & CARRIER RELATED FEES
- Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are applied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient
- We have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information.
- The recipient of the order will be responsible for ALL import duties or taxes charged by the recipient’s country as well as any carrier-related fees.
- Shipments returned to designed by many for non-payment of duties and/ or taxes will be refunded for the cost of the item minus a 15% restocking fee, and the customer and the customer of record will be restricted from placing any future orders with designed by many.
- Designed by many MUST declare full retail value of product(s) on our customs declaration form for all shipments. For replacements or exchanges we will declare a value of $1.00 USD.
30 DAY MONEY BACK GUARANTEE
Designed by many is proud of its design, quality and functionality of its products and we want you to be as well. Your satisfaction is our priority, so we offer a 30 day money back guarantee for ALL our items. If you are not satisfied with a product, just contact our customer service department at firstname.lastname@example.org, 30 days from the shipping date for a return authorization and send the item back to us. Once the item has been received in like new condition with all instructions and packaging materials we will issue a full refund on the purchase price of the product, minus the shipping charges. Product return liability and shipping expenses associated with our 30 day money back guarantee are the sole responsibility of the product owner.
30 DAY EXCHANGE PROGRAM
We at designed by many understand that you may change your mind about our product’s colors, finish, or style once you have received them, so we offer a 30 day exchange program from the date of shipping. If you would like to exchange your item please contact our customer service department at email@example.com for an exchange authorization then send the item back to us. Once the item is received in like new condition with all instructions and packing materials you will receive a full credit for the purchase price of the product minus the shipping charges to apply to any other item of equal, lesser or greater value.
WRONG ITEMS RECEIVED
We sincerely apologize if we sent you the wrong item.
We do our best to ship your order correctly but there is a small chance that we might get orders mixed up. If you received the wrong item, please email our customer service team at firstname.lastname@example.org with the subject line “wrong item received” so that we can get the correct item to you as soon as possible.
POLICY ON LOST OR DELAYED SHIPPING
Most packages will arrive on time, there may be circumstances and delays that our carriers may experience which will result in delays, for this reason we cannot guarantee delivery times.
We are not responsible for any item lost or stolen after the package has been delivered. To prevent your package from getting lost please make sure you provide us with the correct shipping address.
Please allow 24 to 48 hours for tracking information to be updated, if your tracking information has not been updated after 48 hours, please contact our customer service department for assistance.
We offer a 120 day warranty from the date of purchase for most of our products purchased directly from designed by many as we want to make sure that you have something that will last. Products purchased from distributors, authorized resellers or third party sellers will not be covered under this warranty. Examples of products with different warranties are, but not limited to, glass screen protectors.
This warranty is only valid for items that are considered defective. Defects are defined as imperfections or flaws that are produced by a manufacturing error.
THE WARRANTY DOES NOT COVER THE FOLLOWING
- Normal wear and tear from daily use of product
- Scratches or dents to the product surfaces caused by dropping the product or the product coming in contact with a jagged or rough surface
- Product was used for unintended purposes.
- Misuse, mishandling, accident or other abnormal use of the product
- Damage caused by improper or unauthorized repair or maintenance
- Product is not genuine or not manufactured by designed by many.
- 3rd party purchases are not covered under designed by many warranties
All warranty claims must be made to designed by many within 120 days from the date of purchase.
All warranty claims, returns and exchanges must receive a return authorization from designed by many prior to shipment of returned product to designed by many. Returns without a return authorization may not be processed.
In order to obtain a Return Authorization for a warranty claim, return or exchange please submit your request via email through our RMA request form on our website.
Once your warranty claim has been approved please return your item to designed by many. Once we have received the item and verified that it is a manufacturing flaw, we will then process your exchange and cover all shipping costs associated with the return.
EXCHANGE / RETURN PROCESS
- All return and exchanges must be made to designed by many WITHIN 30 days from the date of shipping.
- For all approved returns and exchanges, all liability and expenses associated with the return of the product to designed by many are the sole responsibility of the product owner. Designed by many is not responsible for return product shipments that are damaged, lost, or stolen in transit. Designed by many will not reimburse customers for any expenses associated with these return shipments.
- All returned products must be received in like new condition in order to qualify for a full refund for the product’s purchase price or full credit for the product’s purchase price for an exchange. Please include all original packaging, paperwork, parts, and tools with your product return.
- Any returned product that is not received by designed by many in like new condition may be subject to a 20% re-stocking and handling fee. Designed by many reserves the right to reject any warranty claim, and any return for refund or exchange request if product is not received in like new condition.
- Designed by many requires 5 business days from date returned product is received to process all warranty claims, requests for refunds, and requests for exchanges.
- For all shipments returned to designed by many due to an incorrect shipping address or missing address information(as provided by the customer) shipping charges will not be refunded and additional shipping charges will apply.